Total Quality Management (TQM): Total Quality Management ....( wow!) Managers & Styles The theme of the overall quality is definitely a classic, passionate when I studied at university. Also of course when we look at or attended seminars and recall for example the Japanese method S. Kaiser or the 5 Definitely is so inspiring to imagine the work within our organizations, with the proper tools, all in order, instead, discarding the useless, keeping the materials according to the frequency of its use ... Imagine our staff neatly dressed ... .
is truly rewarding to visit companies where it all applies. Recently I visited a laboratory of pharmaceutical products and was amazed at its performance under strict accordance with industry standards. Similarly, of course, many other industries where this is commonplace and internalized decades.
Undoubtedly, it is appropriate and necessary to examine to what occurs in this sense in our own area of \u200b\u200bresponsibility. Beyond all the sophistication and precision of these companies we know and those books we read, we must evaluate what contidianamente happens in our own organization, with our own people, our own routines.
particular worries me the breakthrough with the methods of outsourcing or contracting in the form of personal services in relation to the so-called total quality must involve the contract. Because it levels of demand for these tasks are carried forward extremely hard in respect of the "quality standards", but working conditions are also included in these standards? We provide the tools, infrastructure, appropriate physical space for it? Probably in your town and mine will look for example the proliferation of messengers and delivery people (today I say Americanized and delivery services or delivery) on their own motorcycles that have no other protection other than his own guardian angel (if you are fortunate enough to be Catholic of course) to carry out its task.
Again, the issue of total quality in terms of methods, processes, procedures or whatever denominator has to be analyzed for you in terms of conditions that is providing your organization to be met. Should be reminded that quality is the "return", is yours as a manager and the worker or employee. We must not require, if we demand, we should not order actions without ensuring the presence of the conditions and elements necessary for the ruling. We should not abuse the ingenuity, creativity, provisions, goodwill, or simply the need for workers to keep their jobs, so that the task is made satifactoriamente.
Most of us see on cable TV these programs from the first world where workers have protective elements, precise tools up to wipe his nose, where they hardly more than the necessary force to operate quasi robotic machines. In contrast, perhaps in our locations, go to a hospital and found duct tape to secure broken furniture or a signpost, the brand representative of our car or motorcycle parts we propose to use a "similar" to that need by lack supply, or electrical wiring in our office is insufficient and therefore use extensions connected with great ingenuity to keep working.
Some will say that everything is a matter of seeing the glass half full or half empty or that we appreciate what we go and take a challenge what remains to be done. In this regard, given that we intend to be successful managers, material quality and the conditions necessary to achieve this should be a point not to overlook every day. Starting with ourselves to our partners. This will matter to fight for and demand from our superiors, not just a matter of profitability but for ethical and professional that we can not ignore.
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