Customer Service, The song heard in the corporate world If we were to find information on what is the most played song in history ... Well, probably there would be a great debate. Evidentemene all depend on the period we take, the style, in order ... should define the sample course. In this sense, it could be gambling that the firm level, would lead undoubtedly our list, the famous and undisputed Customer Service or Customer Service.
having been written and said so many things but in different versions, side dishes, languages \u200b\u200b... gurus from more rationalist to the most histiónicos on the stage of training, seminars and conferences at least the past by at least eighty years ...
What would be appropriate to consider is whether our consciousness and therefore our responsibility to respond appropriately to clients has evolved over these many decades as it should have evolved. In turn, if this development has been deep enough to say we have advanced. With the advent of rapidly progressive disposable products, or methods of "hunting" of customers seem giddy that the relationship between our knowledge of the subject and its effective implementation has not evolved at the same speed.
illustrating how we usually do, with unforgettable images of classic cinema, this film The Birds I may use it to compare these real flocks of customers every day unsatisfied demand an appropriate response to their requirements for a good or service purchased. What if we are able to skillfully develop batteries for explanations or excuses, appropriately systematized by telephone and / or by separate documents with small print, which are nothing more than cold reality that, which receive little or no claim to their claims.
But as always, too, sought to examine ourselves to see some way we are prepared and we deal with ethics and professionalism in this service to customers (internal and external course) that we plays provide. In many cases prevents us from speed or excuse us in thinking through what they can give and not those goods and services we provide. Also a great responsibility is one entrepreneur who pressed hard to increase sales in the knowledge that a good portion of them will create dissatisfaction, but on behalf of the law of averages, will be overwhelmingly passed by satisfied customers or those who do not call or dissatisfied claim.
definitely that king of the client companies, we must treat each time better than in recent years. Wherever you look you will find arguments or reasons for this noblest of all times we put in the place it belongs (careful not to argue with this the monarchy in any point of view). Following the game metaphor, we are serious about changing things in our own environment. Just as there are vendors who boast of this, lying to sell, remember that not only is this great element of the company that can get to it. Organizations that are not clear, they do not take care of a malfunction (airlines), which confuse the customer with two separate manuals and unconscionable contracts, or those with no parts to respond adequately to the after sales (Chinese motorcycles , which are excellent-giving round the world). Much can do. Properly consider the technical specifications (at all levels) is something concrete. Follow up responsibly to the complaint. Be willing to "repair the damage" to return the money, accounting and financial forecasting really suited to it, is a breakthrough. It is true that the market is increasing pressure on price and then ... it does not want to take responsibility for their decision as to expectations. Still, always, always will be a negotiation space paar that understands how far they can get things (always speaking positively) to make the best decision.
remember, that everything improves, we must first improve ourselves. The customer is recognized first as king for us, and in addition we will try making it as such, our environment and all the rest of the organization.
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